Refund Policy

Last updated: May 21, 2026

This Refund Policy applies to historical purchases made from Ethan Sunray LLC through Perchance AI. The service no longer accepts new registrations, purchases, subscriptions, renewals, or upgrades. Existing users may continue to use unexpired credits already associated with their accounts while the remaining service is available.

Eligible Requests

We review refund or payment-correction requests relating to transactions completed before sales ended when:

• a duplicate, incorrect, or unauthorized billing entry appears in our records;
• the amount charged differs from the historical order confirmed by the service; or
• a refund or other remedy is required under applicable consumer law.

Eligibility depends on the transaction records, applicable law, payment-provider rules, and the facts of the request. Nothing in this policy limits any non-waivable rights or remedies available to you under applicable law.

Requests That Are Generally Not Eligible

Except where applicable law requires otherwise, we do not provide refunds for:

• credits that have been used or have expired;
• promotional, complimentary, bonus, or other non-purchased credits;
• unused credits solely because of a change of mind or a failure to use them; or
• requests for subscription cancellation, renewal cancellation, or new purchases, because those transactions are no longer offered.

How to Submit a Request

Email [email protected] from the address associated with your account when possible. Include your account email, historical order or transaction identifier, transaction date and amount, a description of the billing issue, and any supporting information reasonably needed to review the request. Do not send complete card or bank-account numbers.

We may request additional information to verify your identity, locate the transaction, or assess the request. Submitting a request does not guarantee a refund.

Review and Payment

We review eligible requests individually. Processing time depends on the available records, the complexity of the issue, applicable legal requirements, and the payment provider. We do not promise a fixed review or settlement timeframe.

If a refund or correction is approved, it will ordinarily be returned through the original payment method where reasonably available. The payment provider or financial institution may require additional processing time or an alternative method where the original method cannot accept the refund.

Contact Us

For questions about a historical transaction or this policy, contact [email protected]. This is the only public contact channel for the service.